Terms of sale

Who you're buying from

Carplorer is run by Baris Yazici, a sole trader, at 227D Turners Hill, Cheshunt, EN8 9DG, United Kingdom. Email hello@carplorer.com. These terms apply when you buy a report from carplorer.com or the Carplorer browser extension. You need to be 18 or over, or have a parent's permission.

What you can buy

Full history check, £6.99

A report on one vehicle, found by its number plate, using records held by Experian and supplied to us by One Auto API. It shows whether the vehicle is recorded as having outstanding finance, as stolen, or as written off by an insurer, and whether it's recorded as scrapped, exported or imported. It also shows the number of previous keepers, plate changes, colour changes and other details held for that vehicle. It doesn't include a data guarantee.

AI review, £1.49

A review of one vehicle written by Claude, an AI made by Anthropic, with charts made by Carplorer. It's based on the vehicle's official MOT history (from DVSA), the details of its ad that you or the extension give us, Carplorer's own notes on the model and, if you've used our car finder, your answers there. Where available, it also includes the vehicle's yearly tax (from DVLA data), a market valuation for its mileage from UK Vehicle Data, and the UK average insurance cost for its insurance group, supplied by One Auto API. It includes estimated running costs, a price check, what the MOT history suggests, known faults to check, two rivals, a viewing checklist and questions for the seller. If you also buy the vehicle's full history check, the review takes its findings into account. The history check's records are always shown in their own section, as Experian supplied them, and the AI review is kept separate from them.

Both, £8.48

Both reports for the same vehicle, in one payment.

Prices are in pounds and are what you pay. Carplorer isn't registered for VAT, so no VAT is added.

Paying and getting your report

You need a Carplorer account, so your report has somewhere to be kept. You pay on Stripe's secure payment page; we never see your card details. Your report is made as soon as your payment goes through, usually within a few minutes. We email you when it's ready, and it's kept in your account until you delete it. Reports are for your own use when deciding whether to buy the vehicle: you mustn't resell them, or use them to build a database.

Cancelling and refunds

Reports are digital content made for you straight away. When you buy, you ask us to make your report immediately and agree that, once it has been made, you can no longer cancel under the 14-day cancellation period in the Consumer Contracts Regulations 2013.

If we can't make a report, for example because there's no record for that number plate or our data supplier can't answer, we refund what you paid for it automatically. If you bought both reports and only one can be made, we refund the other. Refunds go back to the card you paid with and usually take 5 to 10 days to arrive.

Check the number plate before you pay: if you check the wrong vehicle by mistake, we can't refund it, because the report has been made.

If something's wrong with your report

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If your report isn't, email hello@carplorer.com within 30 days and we'll fix it, make it again or refund you. Nothing in these terms affects your legal rights.

About the data in the full history check

The full history check reports what Experian and the organisations that supply it (including the DVLA, the police, finance companies and insurers) held about the vehicle at the time of the check. We pass these records on as we receive them, and explain them in plain English. We don't create or change them, and we can't promise they're complete, up to date or free of mistakes. Records can change after your check, for example if finance is taken out on the vehicle.

Use the report alongside your own checks: see the V5C logbook, check the VIN on the vehicle matches it, and make sure the seller has the right to sell. If a record looks wrong, the organisation that holds it is the one that can correct it, and we'll help you find out who that is.

About the AI review

The AI review is general guidance written by AI, not professional advice and not a mechanical inspection. AI can make mistakes. Running costs are estimates, and it can't know about faults that aren't in the MOT history or the ad. Valuations and insurance figures are averages for that kind of vehicle: the real price depends on its condition and specification, and real insurance quotes depend on you. Before you buy any vehicle you're serious about, have it looked at by a mechanic and check the facts that matter to you.

What we're responsible for

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We're not responsible for loss or damage that isn't foreseeable, or that's caused by mistakes or gaps in records supplied to us by others, which we pass on in good faith.

Our reports are for your own use when deciding whether to buy a vehicle, not for business use. If you use them for business, we're not responsible for any loss of profit, loss of business or business interruption.

We don't exclude or limit our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights as a consumer.

Using your report

Your report is for you. You can share it with someone helping you buy the vehicle, such as a family member or a mechanic, but please don't sell it, publish it or use it to offer checks to others.

Your information

Our privacy policy explains what we keep when you buy a report and who we share it with to make it.

Complaints and the law

If you're unhappy, email hello@carplorer.com and we'll reply within 14 days. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

Changes

We may update these terms. The terms that apply to your purchase are the ones on this page when you bought it.